Update issue templates

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,13 +1,14 @@
 ---
 name: Bug report
-about: Report incorrect or unexpected behavior of discord.js
+about: Report incorrect or unexpected behaviour of discord.js
 
 ---
 
 <!--
 If you need help with discord.js installation or usage, please go to the discord.js Discord server instead:
   https://discord.gg/bRCvFy9
-This issue tracker is only for bug reports and enhancement suggestions. You won't receive any basic help here.
+This issue tracker is only for bug reports and enhancement suggestions.
+You won't receive any basic help here.
 -->
 
 **Please describe the problem you are having in as much detail as possible:**
@@ -16,21 +17,22 @@ This issue tracker is only for bug reports and enhancement suggestions. You won'
 **Include a reproducible code sample here, if possible:**
 ```js
 
+// Place your code here
+
 ```
 
 **Further details:**
-
 - discord.js version:
-- node.js version:
+- Node.js version:
 - Operating system:
 - Priority this issue should have – please be realistic and elaborate if possible:
 
 <!--
 If either of these applies to you, please check the respective checkbox: [ ] becomes [x].
-You don't have to modify the text to suit your particular situation, if you want to
+You don't have to modify the text to suit your particular situation – if you want to
-elaborate please do so in the description.
+elaborate, please do so in the description.
 While it's not a requirement to test your issue on the master branch, it would make fixing
-the problem a lot easier for us, so please do it if possible.
+the problem a lot easier for us, so please do so if possible.
 -->
 - [ ] I found this issue while running code on a __user account__
 - [ ] I have also tested the issue on latest master, commit hash:

.github/ISSUE_TEMPLATE/feature_request.md

@@ -1,19 +1,20 @@
 ---
 name: Feature request
-about: Request a new feature that discord.js is missing
+about: Request a feature for the core discord.js library
 
 ---
 
 <!--
 If you need help with discord.js installation or usage, please go to the discord.js Discord server instead:
   https://discord.gg/bRCvFy9
-This issue tracker is only for bug reports and enhancement suggestions. You won't receive any basic help here.
+This issue tracker is only for bug reports and enhancement suggestions.
+You likely won't receive any basic help here.
 -->
 
 **Is your feature request related to a problem? Please describe.**
 A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
 
-**Describe the solution you'd like**
+**Describe the ideal solution**
 A clear and concise description of what you want to happen.
 
 **Describe alternatives you've considered**

.github/ISSUE_TEMPLATE/question---general-support-request.md

@@ -0,0 +1,13 @@
+---
+name: Question / General support request
+about: Ask for help in Discord instead - https://discord.gg/bRCvFy9
+
+---
+
+Seriously, we only use this issue tracker for bugs in the library itself and feature requests for it.
+We don't typically answer questions or help with support issues here.
+Instead, please ask in one of the support channels in our Discord server:
+
+https://discord.gg/bRCvFy9
+
+Any issues that don't directly involve a bug in the library or a feature request will likely be closed and redirected to the Discord server.